Terms and Conditions

  • We are Aina Termens Jewels, a jewelry brand based in Barcelona, Spain. We specialize in creating unique and handcrafted jewelry pieces. Our online store can be accessed at www.ainatermens.com.

    If you have any questions about our terms, products, or any other inquiries, you can contact us at:

  • By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our website or purchasing our products.

  • These terms and conditions apply to all users of our website, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content. These terms govern the sale of products, customer interactions, and the overall use of our services.

  • Placing an order

    You must be 18 years or older.

    We use Squarespace for online sales.

    We reserve the right to refuse service for any reason.

    Account

    Provide accurate information for your order.

    You are responsible for maintaining your account security.

    We may suspend accounts for inappropriate usernames or emails.

    Products

    We strive for accurate product images, but slight variations may occur.

  • Sales

    Once you place an order on our website, you will receive an email confirmation of your order. All sales are final once the payment is confirmed.

    We strive for accurate prices, but errors may occur. We will notify you if adjustments are needed.

    The price includes Spain VAT but excludes delivery charges.

    Delivery

    We deliver both within Spain and internationally. For orders shipped to EU countries, all taxes and duties are fully covered by us, meaning you won’t face any extra charges upon delivery. However, for shipments outside the EU, you will be responsible for any additional taxes or duties imposed by your country.


    Estimated delivery times depend on your location:

    • Spain: 3-5 business days (when the product it’s on stock), with longer times during busy periods.

    • Europe: 7-10 business days (when the product it’s on stock), with longer times during busy periods.

    • International: 10-15 business days (when the product it’s on stock), with longer times during busy periods.

    You will receive tracking details once your order is dispatched.

    Returns

    If you’re not satisfied with your purchase, you may return the item within 14 days of receiving it for a refund or exchange, provided the item is in its original condition. Custom-made or personalized items are not eligible for returns.

    Return the items securely wrapped with the delivery slip marked "Return" to Aina Termens Studio, 6-8-10 Casanova Street, right staircase, 6th floor, 2nd door, 08011 Barcelona, Spain.

    Email us at info@ainatermens.com before returning your products.

    We cannot cover return shipping costs.

  • We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express), using Stripe as Payment Platform

    • PayPal

    • Bank Transfers

    All payments are processed securely, and your personal details are never stored on our servers.

  • We welcome user feedback and comments on our website and social media platforms. However, users must adhere to the following rules:

    • No offensive or defamatory language.

    • No copyright infringement. Users must only post content (e.g., images or text) that they own or have permission to use.

    • Comments promoting other businesses or services are not allowed.

    We reserve the right to remove any comments that violate these rules without prior notice.

  • You are not permitted to share or distribute any protected content (e.g., images, videos) from our website without our explicit consent. This includes using images of our jewelry or promotional materials for commercial purposes.

  • If you believe that any content on our website infringes on your copyright, please notify us by providing the following information:

    • A description of the copyrighted work.

    • The specific URL of the infringing material.

    • Your contact information.

    Please send your notification to: info@ainatermens.com

  • All content on this website, including images, text, logos, designs, and other materials, is the property of Aina Térmens Cascalló and is protected by international copyright laws. Unauthorized use or reproduction of our content is strictly prohibited.

  • The content on our website is provided for personal, non-commercial use only. You may not use, copy, or distribute any of our content for commercial purposes without prior written permission.

  • We may update the website, content, or products at any time.

    We are not liable for any inaccuracies or damages arising from your use of the website or products.


  • We offer a 10% discount for first-time newsletter subscribers.

    Discount codes cannot be combined with other offers.

    Gift cards have expiry dates.

    Free gifts with purchase require returning all items if the order is returned.


  • These Terms and Conditions are governed by and construed in accordance with the laws of Spain. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

  • By using our website and purchasing our products, you confirm that you have read, understood, and agreed to these Terms and Conditions.

    For any further inquiries, feel free to contact us at info@ainatermens.com.